Concerns, Expectations and Satisfaction of Medical Tourists attending Tertiary Care Hospitals in New Delhi, India

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Delhi, the capital of India, has large number of hospitals providing medical services to people of neighboring states and abroad. On one hand it generates revenue to government and on the other hand big profit to private hospitals. This demands constant improvement of quality of care to remain competitive with other medical tourism destinations. Assessment of concerns, expectation and satisfaction level of medical tourists about their medical treatment is an important issue, although subjective, but one of the important methods to improve the quality of medical services.