Study of Patient Satisfaction at Cardio Thoracic and Neurosciences Centre at AIIMS, New Delhi, India

Opening of the article

Hospitals have evolved from being an isolated sanatorium to a five star facilities. The patients and their relatives coming to the hospital not only expect word- class treatment, but also other facilities to make their stay comfortable in the hospital. This change in expectation has come due to tremendous growth of media and its exposure, as well as commercialization & improvement in the facilities. The study was conducted by distributing 50 structured questionnaires amongst patients and their relatives to find out the factors which satisfy patients and their relatives in a tertiary care teaching hospital.